Waiter and Waitress Job Interview questions and answers

Introduction

If you are preparing for an interview of waiter, waitress in resturant or hospitality jobs, it is necessary to practice these common interview questions. In Most of the resturant, hotels, café and guest house employers looks for candidate who have good communication skills, ability to provide excellence customer service, ability to work in a group and have problem-solving skills.

This interview contains more than 30 questions for the position of waiter and waitress along with the answer samples. These questions and answers are meant to help the candidate to know what type of questions does the interviewer ask ,so that candidate can answer each questions confidently. By practicing these questions candidate can build confidence, improve communication skills and do better while giving job interviews.

This report has been prepared to help an individual, who are seeking for job opportunity and preparing effectively for the job of waiter and waitress.

30 waiter or waitress Interview Questions and Answers

1. Tell me something about yourself ?

Ans: I am hardworking, responsible and friendly person who have ability to provide excellent customer service. I enjoy working in a team and I also enjoy learning new things.

2. Why yo want to work as a Waiter/ Waitress ?

Ans: I enjoy interacting directly with the customers. It makes me happy, providing good service to the customers and ensure they had a great experience.  

3. What do you know about our restaurant ?

Ans : I know that your restaurant is recognized for its good quality of food and a great customer service. I believe that working in this organization provides me an opportunity to learn new things and grow.

4. Why do we  choose you?

Ans: I am honest, I value punctuality, I learn quickly and I am capable of providing respectful and  excellent customer service.

5. What  is your Biggest strength?

Ans: My biggest strength are good communication skills, patience and ability to remain calm and work in a stressful environment.

6. What is your weakness?

Ans: Sometimes I try to make my work too perfect but recently I have improved time management.

7. How do you handle angry customer?

Ans: Firstly, I listen to the customers concern patiently, remain calm and try to solve the problems immediately.

8. What will you do if many customer arrived at a  same time?

Ans: Firstly, I will set the priorities and serve everyone in an organized manner and ask assistance from co-workers if needed.

9. What do you understand by good customer service?

Welcoming customer respectfylly, providing service as fast as I can and fulfulling their needs

10. What will you do if customer don’t like the food?

Ans: I will apologize to the customer,  understand their problem, co-ordinate with the manager and provide appropriate solution.

11. Is it easy to work in a team?

Ans: yes, I enjoy working cooperatively in a team and we can work together with everyone to achieve our common goals.

12. Can you work under pressure?

Ans: Yes, I can. Even during busy time I try to be calm and work efficiently.

13. What is the most important thing while taking order?

Ans: Listening to the customers order properly, asking twice so that no mistake is done and provide the order to the kitchen properly.  

14. How should we talk with the customer?

Ans: We should always talk to the customer politely, respectfully and confidently. We should listen to their needs carefully.

15. What will you do if you make a mistake?

Ans: I will admit my mistake, apologize and make sure I will not repeat the mistake  again.

16. Why do you think some of the customer complains too much ?

Ans: Their demands and requirements aren’t met that’s why they complains too much. So, we should pay attention to their needs.

17. What type of work-environment do you prefer?

Ans: I prefer helpful, respectful and working environment which has growth-opportunity.

18. Can you work by standing for long period of time ?

Ans: Yes, I can. As for this work it is necessary so, I am mentally prepared and ready for this.

19. Can you work during public holidays?

Ans: I can work during public holidays if it’s necessary and according to the company’s timing and requirements.

20. What will do if customer asks for extra service?

Ans: I will help the customer as much as I can under company’s rules and regulations.

21: How will you respond if the customer provide you tips?

Ans: I would thank to the customer and take it as a motivation to provide even better service.

22. Why is cleanliness important?

Ans: A clean environment builds customer trust and is necessary for better health and safety.

23. Why you like the job of hospitality?

Ans: I like the job of hospitality, because I enjoy meeting new people, serving customer and developing my skills.

24. What will you do if there is a mistake in an order?

Ans: I will immediately admit my mistake, apologize and make sure correct order is placed as quickly as possible.

25: How will you manage multiple tables?

Ans: I will manage multiple tables through good time management, setting priorities and effective coordination.

26: What will you do if you have a disagreement with the co-workers?

Ans: I will discuss to the issue calmly, find a solution and not let personal feelings affect my work.  

27: What if you don’t have experience in this field?

Ans: I am eager to learn new things as I learns quickly and I am ready to work hard.

28. Where do you see yourself in next five years?

Ans: I hope I gain a valuable experience form your recognized organization and take on the responsibilities of a senior staff member or supervisor.

29. What is your customer service philosophy?

Ans: My priority is to treat every customer with respect, provide service and ensure theyhave a positive experience.

30. Do you have questions for us ?

Ans: Yes I would like to know that, what kind of training is provided for new employee. Also, what career opportunity growth opportunity are available for the employee who perform well.

This questions will help you to prepare, if you are looking for interview of waiter or waitress.

Important Points

• Before attending the interview learn some basic information about the company, or restaurant.
• Wear neat, clean and professional clothes for the interview.
• Try to arrive at least 10-15 minutes early.
• While giving interview answer every questions and answers confidently, clearly, and politely.
• Keep your answer short, clear and to the point.
• Show a respectful attitude towards customers along with good communication and teamwork skills.
• At the end of the interview, thank the interviewer for the opportunity and show that you are interested for the job.
• Regular practice can help you preform better and make you more confident during the interview.

Conclusion

The question and sample  answer of this guide  are meant to help people preparing for waiter and waitress interview. They give an idea of the kinds of questions that may be asked and how to answer them with confident. By practicing regularly, improving communication skills, staying polite and having a positive attitude towards customer service, candidates can perform better in interview. This guide will be used as a simple tools for practicing for an interview.